Terms of service

 

Terms of Service

Last updated: 7 October 2026

1. About us
This website, stellamonte.com, is operated by Stellamonte, Södra Ågatan 16, 732 47 Arboga, Sweden. Email: orders.assistpoint@gmail.com. 
In these terms, "we", "us" and "our" mean Stellamonte, and "you" means the person visiting the website or placing an order.

2. Acceptance of these terms
By using our website or placing an order, you agree to these Terms of Service, our Shipping Policy, our Refund Policy and our Privacy Policy. Please read them before ordering. If you do not agree, please do not use the website.

3. Who can order
You must be at least 18 years old, or have permission from a parent or guardian, to place an order. Our products are sold to consumers for personal use.

4. Products
We do our best to show our products, colours and sizes as accurately as possible. Small differences in colour can occur depending on your screen settings, and handmade details and natural material variations may make each bag slightly unique. Product images are for illustration.

5. Prices
Prices are shown in euro (EUR) or in your local currency. For orders delivered within the EU, prices include VAT. If a price is shown in your local currency, it is converted from EUR, and your bank or card issuer may apply its own exchange rate or fees. Shipping costs, if any, are shown at checkout before you pay. We may change our prices at any time, but changes never affect orders that have already been confirmed.

6. Orders and the contract
After you place an order, you will receive an email confirming that we have received it. The contract between you and us is formed when you receive this order confirmation.
We may cancel an order, in whole or in part, if the product is unavailable, if there is an obvious error in the price or product information, or if we suspect fraud. If we cancel an order, we will tell you by email and refund the full amount you paid.

7. Payment
You pay at checkout using one of the payment methods shown there. Payments are processed securely by our payment providers, and we never store your full card details. Your payment is charged when you place your order.

8. Shipping and delivery
Processing times, delivery times, shipping costs, tracking, customs and what happens if a parcel is delayed or lost are described in our Shipping Policy. Delivery times are estimates. If your order is significantly delayed, we will let you know and you can choose to wait or to