Shipping policy

Shipping policy

Processing time
All orders are processed and handed over to the carrier within 2–5 business days (Monday–Friday, excluding public holidays). During periods of very high demand it can occasionally take a little longer. If your order is affected, we will let you know by email.

Delivery time
Once your order has shipped, delivery usually takes 4–8 business days within Europe. In total, you can expect your order within 6–13 business days. Deliveries outside Europe may take longer.

Shipping costs
Shipping is free to all countries in Europe. For other destinations, the shipping cost is shown at checkout before you pay.

Tracking
Every order is shipped with tracked delivery (YunExpress). As soon as your order ships, you will receive an email with your tracking number and a link to follow your parcel.

Customs, duties and VAT
EU: VAT is included in the price and paid through the IOSS system before your order is shipped, so there are no extra charges on delivery.
Outside the EU (for example the United Kingdom, Norway and Switzerland): local import duties or taxes may apply unless they were collected at checkout. These are set by the destination country.

Delayed or lost parcels
If your tracking has not updated for 7 days, or your order has not arrived within 20 business days of your order date, please contact us. We will investigate with the carrier and send you a replacement or give you a full refund.

Shipping address
Please check that your shipping address is correct. If you notice a mistake, contact us right away. We can change the address until your order has shipped. If a parcel is returned to us because of an incorrect or incomplete address, we can send it again, and the new shipping cost is paid by the customer.

Questions
Email orders.assistpoint@gmail.com with your order number. We reply within 24 hours on business days.

Stellamonte · Södra Ågatan 16, 732 47 Arboga, Sweden