Refund policy

Returns & refunds

30-day returns
You can return your bag for any reason within 30 days of delivery. This is longer than the 14-day right of withdrawal under EU law.

How to return
1. Email orders.assistpoint@gmail.com within 30 days of delivery with your order number and whether you want a refund or an exchange.
2. We will reply with the return address and instructions.
3. Send the bag back unused, in its original condition and packaging. We recommend a tracked shipping service.

Return shipping
Return shipping is paid by the customer, unless the bag is damaged, faulty or not what you ordered.

Refunds
Once we have received your return, or proof that you have sent it back, we refund the full amount you paid, including any original shipping cost, to your original payment method within 14 days. Your bank may need a few extra days to show the refund.

Exchanges
Would you like a different colour? Let us know in your email and we will send the new colour as soon as we have received your return.

Damaged, faulty or wrong item
If your bag arrives damaged, has a defect or is not what you ordered, email us with your order number and a photo. We will send a replacement or give you a full refund, and the return costs you nothing.

Cancellations
You can cancel your order free of charge before it ships. Email us as soon as possible. Once it has shipped, you can return it as described above.

Your legal rights
This policy does not limit your statutory rights as a consumer, including your rights for faulty goods under applicable consumer law.

Contact
Stellamonte 
orders.assistpoint@gmail.com